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What is RentCafe?

RentCafe is a suite of online portal web services developed by Yardi that allows Public Housing Authorities and their clients to manage various complicated required processes over the internet. Now processes like applying for waitlists, voucher annual certifications and online payments can be done very easily over the internet.

What can I do on RentCafe as an SNRHA applicant, resident or landlord?

The SNRHA utilizes RentCafe to offer applicant, resident, and landlord services portals. To log in to the applicant portal and begin the online application process, go to the Applicant Login page. To log in to the resident services portal and pay rent online, submit maintenance requests, update your profile, and learn about events at your community, go to the Resident Login page. To log in to the landlord portal to manage your property porfolio go to the Landlord Login Page.

How do I register an applicant account on RentCafe.com?

Go to Applicant Registration page, click on "I do NOT have a registration code", then register.

How do I register a resident account on RentCafe.com?

Go to Resident Registration page and register. However, in order to register, you must have a valid email address. If you do not have a valid email address, you will need to create one to use the Portal. The following are links to popular email providers: Gmail, Yahoo, Outlook.

How can I download the RentCafe Mobile App?

Please DO NOT use the Mobile Apps to register. If you need to register, go to the appropriate client registration above. After you register successfully, you may download and install RentCafe Mobile Apps. Apple Store | Google Play

Where can I pay my rent online?

You may pay your rent online when you have a resident account set up. If you already have a resident account, click Login in the top right corner of the page. Select resident login, then enter your login credentials. If you do not have a resident account yet, refer back to the question: "How do I register a resident account on RentCafe.com?" above.

Why does my payment have the “Pending” status?

Payments can have the “Pending” status for one or two days. Furthermore, it can take up to three business days for RentCafe to post payments to your account. Please allow sufficient time for payments to process.

What if I can't submit a payment, or my payment has been "Pending" for more than three business days?

If you are having difficulty submitting a payment, or the payment status is still pending on the Recent Activity tab after 3 business days please reach out to the Property Management office. It is up to your financial institution when they post to or remove pending transactions from your payment account.

How do I cancel automatic payments from the resident portal?

On the top menu, click Payments. Then: If the Auto-pay Setup tab is visible, click the tab, and then click the Delete button next to the automatic payment that you want to cancel. If the Auto-pay Setup tab is not visible, click the Set Up Automatic Recurring Payments button on the Make Payments tab, scroll to the bottom of the screen, and then click the Cancel Scheduled Auto-Pay button. If you have any questions or need assistance in setting up or canceling auto-payments, please reach out to your Property Management office.