If you are a SNRHA Housing Choice Voucher client, this section of our website is for you. The goal of this section is to provide our Housing Choice Voucher (HCV) families with access to the information and tools you need to navigate the program. We cover the online tools and processes we utilize that you will be working with, provide helpful resources and programs, and review the steps on how to complete important tasks as an HCV participant.
Key Resources
In addition to the online tools and processes we provide, your caseworker is an important resource throughout your journey as an HCV client. They are here to help guide you through the leasing process, interim updates, recertifications, and more. We also have a customer service team you can reach out to if your caseworker is unable to assist you. They can be reached at (702) 477-3100 or via email at customerservice@snvrha.org.
Online Tools & Processes
SNRHA’s processes and leveraging innovative technology platforms, make navigating the Housing Choice Voucher (HCV) program easy and efficient. The many tools provided by the Yardi RentCafe portal will help you engage these processes when working with us.
- Obtain your voucher
- Find your caseworker
- Gain your tenancy
- See your rent amount
- Submit changes to income and family
Resources & Programs
Escrow Account
The Housing Choice Voucher program provides the opportunity for participants obtain home ownership. The Supportive Services Department will help you meet your home ownership goals.
Learn MoreVASH
Housing Choice Voucher rental assistance for our veterans to help them secure affordable housing and supportive resources.
Learn MoreCommunications
Effective communication is critical. SNRHA provides clients with access to SNRHA resources through multiple channels and in multiple languages.
Learn MoreFamily Self-Sufficiency
This a voluntary program designed to assist families in becoming economically independent. Get help from our Supportive Services Department.
Learn MoreHealth Care
The SNRHA provides Health Fairs and other health resources. Our Supportive Services Department is standing by ready to help.
Learn MoreEmployment & Training
We have dedicated resources to help our clients with job readiness and to find work that will help them become economically independent.
Learn MoreEducation
Back-To-School and Tutorial Project programs available through our Supportive Services Department.
Learn MoreKey Processes to Know
How Rent Payments Work
In the HCV program, the tenant and SNRHA pay a portion of the rent to the landlord. Participating tenants pay approximately 30% of their income for rent. SNRHA pays its portion of your rent to the landlord via direct deposit. It is important that you submit your rent payments on time in accordance with your lease agreement so that you can be in good standing with your landlord.
Interim Changes to Your Household
Program participants are required to keep SNRHA updated on any changes to your household income and family composition. SNRHA makes corresponding changes to your rental housing assistance, as required. You are responsible for updating SNRHA regarding any changes within 10 days of the change.
Annual Recertifications
Annual recertification is a program requirement. To help SNRHA continue to help you, it is critically important that you complete your annual recertification in a timely manner. Annual recertification includes a review of your income, assets, and family composition. For example, if your family grows we want to make sure your home is the right size to accommodate everyone. We will also calculate your utility allowance and rent payment at this time. This occurs each year on the anniversary of receiving your voucher.
Inspections
It is important to us that you invest your voucher in housing that is safe and meets the quality standards set by the U.S. Department of Housing and Urban Development (HUD). That is why we conduct an initial inspection prior to you moving in and we also conduct annual inspections to ensure the home continues to meet the standards.
Relocation Requests
A family’s housing needs may change over time with changes in family size, job locations and for other reasons. The Housing Choice Voucher (HCV) program provides the opportunity for participants to relocate to other suitable rental housing within or outside of SNRHA’s operating jurisdiction.
Key Forms & Documents
Please visit the Applicant Overview webpage on our website.
Current program rules allow you to continue to receive housing assistance as long as you are income-eligible and as long as you fulfill the tenant obligations established by U.S. Department of Housing and Urban Development (HUD) for the program. You will lose your assistance when your income rises to the point that your portion of the rent matches or exceeds the full amount of the rent for six months or if you are terminated from the program for violating the rules, including being evicted for cause.
Whenever your income changes or you have a change in family composition (persons moving in or out of your household, including a new spouse) you are required to report the change through RentCafe within 10 days. The SNRHA will determine if and when a change in rent is required. You are not allowed to move anyone into your unit without prior written approval except a child that is yours by birth, adoption or foster care. This includes a spouse or adult children. Please remember to notify your caseworker immediately of a request to add a family member and your landlord/owner, as both must approve the addition.
Every household that receives housing assistance must undergo an annual recertification. You will receive notice regarding this approximately 30-45 days prior to your scheduled recertification date. We will initialize an annual recertification in RentCafe for you to complete. You must complete and submit your recertification before your due date. Failure to complete your recertification may lead to termination of your rental assistance.
You should notify your landlord immediately if your unit is in need of a repair. If violations are found at the time of an initial or annual inspection conducted by the SNRHA, a letter will be sent to your landlord with a copy to you. The violations must be corrected within 30 days for non-emergencies and 24 hours for emergencies. Our office will conduct a re-inspection to verify that the items have been corrected. If you contact your landlord/owner and they do not respond within a reasonable timeframe, please contact your SNRHA caseworker. Please ensure that you have called the manager/owner prior to contacting our office for any repairs. Utilities must be kept on in the unit at all times.
1. Your landlord must submit to the participant a 30 day notice which states the date they need the participant to vacate.
2. The participant needs to submit that letter to SNRHA.
